Victory! All Courtesy Clerks Promoted at Kroger Store in Lynchburg

Member activism and the hard work of Local 400 shop steward Mary Little won a landmark victory at a Kroger store—all courtesy clerks were promoted to front end clerks, gaining raises, benefits, holiday pay and paid vacations in the process.

In fact, all Local 400 members working at Kroger under the Roanoke and West Virginia contracts have the power to make the same gains at their stores if management regularly assigns courtesy clerks tasks beyond the scope of their position, such as stocking shelves or providing break relief for cashiers.

Thanks to tough negotiating by Kroger members, the current contracts inRoanoke and West Virginia state clearly that if management at any store misuses courtesy clerks in this way three times, all courtesy clerks are promoted and the position is eliminated. It doesn’t matter how far apart the violations happen or whether they involve different managers or courtesy clerks—it’s “three strikes and you’re out!”

At Kroger #408 on Boonsboro Road in Lynchburg, Mary Little uncovered three such violations. They took place this fall, involving two courtesy clerks and two store managers.

“I saw that one courtesy clerk was manning the register,” Mary said. “I made sure what his classification was, and then I snapped a picture. They asked me what was going on and I explained why I did it. The courtesy clerk said he’d been working as a cashier for a while. I took it to the store manager; he blamed it on the courtesy clerk and said he’d deal with it. But he didn’t. Because several weeks later, I caught the same violation.

“A few weeks after that, I caught a different courtesy clerk working as a cashier and she told me she’d been doing it for almost a year,” Mary recalled. “Management did promote her and gave her back pay, which was good. She was very grateful, said she’d put her back pay in the bank and would use it toward college.

“Most important, this was the third violation,” she said. “So my representative and I put the wheels in motion to enforce the contract.” On January 6, 2017, Kroger confirmed the workers’ victory in a letter, stating:

A copy of the statement signed by Kroger announcing that all courtesy clerks at a store in Lynchburg would be promoted and the courtesy clerk job classification would be eliminated at the store entirely.

Store 408 will no longer hire associates into the Courtesy Clerk classification. All associates currently classified as a Courtesy Clerk will be reclassified as a Front End Clerk effective Sunday, January 8, 2016. All future associates being hired for the courtesy clerk position will now be hired and classified as a Front End Clerk for the duration of the existing contract.

This was a huge achievement, but Mary isn’t resting on her laurels. She travels to other Krogers on her two days off.  “I’m going to go to every shop steward,” she said. “I’m going to talk to them, hand them the playbook on how to do this, and tell them how we did it at our store. I’ll coach them, because all courtesy clerks deserve the same raises and benefits as the rest of us.

It’s not that hard to do,” Mary explained. “You just have to be focused and you have to pay attention to your surroundings. You can do your work and also look out for people at the same time. You have to know who your courtesy clerks are. Communication is the number one thing.”

“This is one area where it’s relatively easy for members to make a difference and improve the lives of their brothers and sisters,” said Local 400 representative Philip Frisina, who serves Kroger #408 and other stores in the region. “The process is so simple. If you see a courtesy clerk given non-courtesy clerk tasks, take photos, document the violation, and contact your representative. That’s all it took to get our members the promotions they deserved at this store, and that’s all it will take at any other store. The power is in our members’ hands.”

Under the Kroger collective bargaining agreements in West Virginia and in the Roanoke region, after the first written complaint, the store must stop assigning improper tasks to courtesy clerks. After the second written complaint, any affected courtesy clerks must start getting paid at the part-time clerk hourly rate effective immediately upon the date the written complaint is received. And after the third written complaint, the courtesy clerk classification is eliminated at the store.

“I believe everyone should be treated equally,” Mary said. “Courtesy clerks have a hard job. They’re out there in the snow and sleet pushing carts and I always thought it was wrong for Kroger not to give them benefits. They are my co-workers and my friends, and I’m going to do whatever I can to help them out. If I can make a difference in one person’s life, I’m all for it.

“It’s a wonderful thing that we did,” Mary emphasized, “and I’m just going to do everything I can to get every shop steward on board so we can get all of these courtesy clerks what they deserve.”

How YOU Can Take Action

If you work as a courtesy clerk, or if you see a courtesy clerk at your store doing work he or she shouldn’t have to do, you should file a written complaint. Remember, if this happens three times at your store, the courtesy clerk “classification” will be eliminated at your store and courtesy clerks will be promoted.

Here’s how you can make a difference:

  1. Ask your rep for a copy of the Courtesy Clerk Playbook – inside you’ll find all documentation and forms you need to properly file a complaint with your store manager.
  2. Take a photo of the courtesy clerk performing duties outside the scope of his/her job.
  3. Take a photo of the schedule for that day.
  4. Fill out a Notice of Complaint form and take a photo of the complaint after you’ve filled it out. The form can be found in the Courtesy Clerk Playbook.
  5. Give the completed Notice of Complaint to your store manager.
  6. Fill out an Incident Report form to document the violation. Write down anything the manager said after you delivered the complaint. Note the date, time, name of the courtesy clerk, and the name of the person you believe assigned the courtesy clerk improper duties. Take a photo of the form after you’ve filled it out.
  7. Send everything to Local 400 for our records, including the photos described above to:

Alan Hanson, UFCW Local 400
ahanson@local400.org
(301) 256-6405